Terms of service.


Shipping Policy:

VAT and Shipping Information:

Please note that VAT is included only for orders within Switzerland.

For all other countries, customers are responsible for paying any applicable VAT, import taxes, or customs fees upon delivery.

Shipping Schedule:

  • Orders placed by Monday 12:00 PM will be shipped on Tuesday.

  • Orders placed from Monday 12:00 PM to Thursday 12:00 PM will be shipped on Friday.

Delivery times & methods of shipping:

  • Delivery times typically range from 4 to 14 days, depending on the destination and customs processes.

  • While we strive to minimize shipping costs, please be aware that Swiss postal services are expensive. We subsidize half of the shipping cost to provide you with the best possible rates.

  • Orders that include products that are not in stock will be shipped once everything is ready. If you want the in-stock products to be shipped earlier, please place two separate orders. The shipping costs are high, and we cover half of the shipping fees you see, which impacts our margins significantly.

  • Tracking numbers will be provided to monitor shipment progress.

  • Please note that unforeseen circumstances, such as customs inspections or postal strikes, may cause delivery delays. These situations are beyond our control. We will not begin researching delayed packages until 14 days after the shipping date.

  • For information regarding returns and exchanges, please refer to our Returns and Exchanges Policy.

Return Policy:

  • Products can be returned within 30 days of delivery, in original condition and packaging.

  • Contact our customer service for a Return Merchandise Authorization (RMA) number.

  • Shipping and payment method commissions will be deducted from the refund. We are very sorry, we know this is stupid, but we have to pay the credit card or PayPal services also in case of refunds.

  • A 5% restocking fee covers packaging and return transportation.

  • Refunds are processed within 5-7 business days after receiving the returned product.

  • Customers are responsible for return shipping costs or refused products and are advised to use a trackable service or to make sure the refused package returns with tracking.

  • A valid tracking number must be provided for smooth return processing.

  • Refused returns not meeting conditions or authorization will be shipped back to the customer without a refund.

  • Check our website for the most up-to-date return policy.

For any questions or concerns, please contact our customer support team.

Tactic Vans Warranty Disclaimer:

Thank you for choosing Tactic Vans.

We are committed to providing high-quality products that meet your expectations. This warranty disclaimer is intended to clarify the terms and conditions of the warranty provided by Tactic Vans for our products.

  1. Warranty Coverage: Tactic Vans warrants that its products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This warranty applies only to the original purchaser of the product ("Customer") and is non-transferable.

  2. Warranty Limitations: a) This warranty does not cover damages or defects resulting from misuse, abuse, negligence, accidents, unauthorized alterations or repairs, improper installation, or any other circumstances beyond the control of Tactic Vans.

b) Tactic Vans reserves the right to determine, at its sole discretion, whether a product defect or damage is covered under warranty. We may request relevant documentation, such as proof of purchase, to assess warranty claims.

  1. Warranty Remedies: a) In the event of a covered defect or damage within the warranty period, Tactic Vans will, at its discretion, either repair or replace the defective product with a new or refurbished unit, or issue a refund for the purchase price paid by the Customer.

b) Tactic Vans reserves the right to use equivalent or upgraded components or products in the repair or replacement process, subject to availability.

  1. Exclusions and Disclaimers: a) Except as expressly stated in this warranty, Tactic Vans makes no other warranties, whether expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

b) To the extent permitted by applicable law, Tactic Vans shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from the use or inability to use the product, including but not limited to loss of profits, revenue, data, or business opportunities.

  1. Future Warranty Adjustments: a) While our products are designed and built to last beyond the warranty period, Tactic Vans may revise or adjust its warranty policies in the future based on various factors, including market conditions, product performance, and operational considerations.

b) Any changes to the warranty policies will be communicated to customers through our official website or other appropriate means. Such changes will apply only to products purchased after the effective date of the revised warranty.

By using or purchasing our products, you acknowledge that you have read and understood this warranty disclaimer, and you agree to be bound by its terms and conditions. This warranty disclaimer constitutes the entire agreement between Tactic Vans and the Customer, superseding any prior discussions, negotiations, or understandings, whether oral or written.

If you have any questions regarding this warranty disclaimer or the warranty coverage for our products, please contact our customer service department.

Sincerely,

Tactic Vans